How to Establish A Lasting Relationship With The Customer As A Live Chat Support Agent

Posted by Walter Quinn on December 23rd, 2013 — Posted in Technology

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live chatA live chat support agent is always expected to be polite and capable of providing quality support to customers. The test of true customer service skills is when the customers are irate. You need to pacify them without being rude. To some, it is easy to let go of an angry customer by making up stories, but if this is the approach you are going to use, you will not be able to establish a good relationship with the customer. Trust is an important aspect that will enable you to gain customers. However, gaining trust is often easier said than done. With so many competitors out there, it is indeed difficult to convince customers to consider your product or service.

Steps for Establishing Mutual Trust With The Customer

Give Them an Idea of What Your Plans Are

Customers who are aware of the benefits they can reap from considering your products or services are more likely to put their trust in you. This starts when you make them feel that you really believe in your business. If you cannot see the growth potential of the business you are representing, it will be difficult for you to let other people believe in it too.

Do a Lot of Research

You should know the product or service by heart so you will have an idea of how to approach your target market. As a live chat support representative, you need sufficient knowledge of the product or service you are representing. This way, you will know when you should offer the goods to potential customers without sounding too pushy or persuasive.

Keep Customers Engaged In the Conversation

Engaging customers in a conversation does not mean that you need to talk about the product most of the time. You need to build rapport as a way of establishing their trust. Talk about something that can make them interested. Small talk can break the ice and may be the start of a good conversation. You can use this to your advantage and once you sense that the customer is already interested in the conversation, this is where your sales pitch comes in. For example, if your product is related to gadgets, talk about the customer’s hobbies or interests.

There are customers who can easily put their trust in the agent they are chatting with while there are those who are in doubt in spite of having been through several chat sessions. It all boils down to determining the right timing. A live chat support agent should know the best time to make an offer to the customer. You also need to keep in mind that if the customer is not interested in the product now, this does not mean that they will not consider it in the future. This is why you should always make a lasting impression because the customer will remember you for it.

Urban Living and Modern Homes

Posted by Ellen Koch on December 9th, 2013 — Posted in Home

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A lot of people have started to get frustrated with long commutes. These have been brought about by the trend of cities sprawling farther and farther away from the city centers. As a result, cars are traded in for subway rides, and more people are moving to the city. With this in mind, it’s not surprising that so many have found the need to be creative with such small spaces. The rise of urbanization has affected society in so many different ways. These days, a household can be a lot of other things besides the traditional family group – father, mother and children. Households with no kids need a lot less space, making the move back to cities all the more convenient. These people now have the opportunity to be closer to employment and cultural advantages. The diverse communities and a pedestrian way of life are the main pulls of living in the city.

home builderLiving in the city also opens doors for broader options in terms of living situations. However, urban living demands a whole different set of elements given smaller spaces compared to suburban properties. Despite being a small state, Delaware has its fair share of bright lights and late nights, too. A typical Delaware home builder will utilize vertical space to provide more room for the household. A lot of room designs can be applied in these flexible spaces. For instance, there are lofts where one area or room is designed to seamlessly flow to the next one.

Delaware home builder companies use existing infrastructure found in cities. For example, an old factory can be transformed into an open and spacious loft, or an old office building can be transformed into an entire apartment. Delaware home builder contractors will rewire such buildings to integrate the more modern luxuries of life, such as high speed internet and cable TV for the household. These create opportunities for a live-slash-work lifestyle in their own home.

With small spaces, creativity is very important – especially with storage. A Delaware home buildercan solve this easily with raised floors where part of the floor is elevated, high enough to build in small access doors that have storage space for boxes, gym equipment, skis, bikes and just about anything that a city dweller may need. To conceal, a couch or a daybed is placed on top.

Moving on to the kitchens, cabinetry plays a big role as well. Cabinets are designed to be taller to create more space. Microwaves are also built in to save up on counter space. In modern designs, side by side refrigerators are common because they make productive use of small spaces. This is a big change from the conventional bulky refrigerators which do not only take up a lot of floor and wall space, but also make it impossible to reach certain areas of cabinets or top drawers.

One upside of urban living is the freedom that comes with designing. Literally anything is on the table. Tiny apartment units and open lofts can apply these principles as well. All it really takes is a keen eye and a creative mind for city residents to make their small spaces work for them. With a designer’s touch, these very spaces can be transformed into warm, inviting and trendy homes in the middle of the urban jungle.

Insight Homes is a Delaware home builder and creator of the Super Home.

Facing Traffic Violations with a Utah Criminal Defense Attorney

Posted by Ellen Koch on December 5th, 2013 — Posted in Law

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There are different traffic violations that every person will commit at least once in their lives, by choice or by accident. Traffic violations are one of the most common reasons for getting pulled over in Utah traffic. Most of the time, people are not aware of some basic rules and regulations that apply in driving in the streets and major roads. This lack of knowledge and familiarity with common mistakes usually causes more traffic violations than people are aware of. However, these reasons are not acceptable in court and may result to having the accused judged as a convict. Some of the common punishments after jurisdiction include having to pay a charged fine, mandatory attendance of a schooling session (depending on the offense that the person had committed), community service, revocation of their driver’s license, and in the worst case scenario, having to face some jail time.

AttorneySome of the common traffic violations are driving under the influence (DUI), driving while intoxicated, over speeding on a non-speeding area, driving with a suspended or revoked license, beating the red light, violating traffic signs and proper turning regulations, failure to stop the vehicle after engaging in an accident especially when property damage or injury is present, using mobile phones and similar devices when driving, and many others. Sometimes, mere carelessness and unawareness are the causes for these violations. But this should not be enough to put a person to prison. With a good defense case, an individual can save himself time and money. This is why having a Utah Criminal Defense Attorney on their side is essential.

Upon being charged with a ticket, immediate actions may be imposed on the driver, such as revoking the driver’s license, impounding the vehicle at least for a night, and being taken to the police office for further investigation and questioning. Once authorities have decided that the case necessitates court trial, then the person involved is scheduled to appear in court with either a public / government-appointed defender or a private Utah Criminal Defense Attorney. It is possible that there will be more than one court session before the case is concluded and a judgment is placed. An arraignment will take place, followed by the trial, and will end with the verdict.

Needless to say, having a good Utah Criminal Defense Attorney is the best thing that a convicted person has to accomplish before anything else. This is important because being able to face the court trial with an expert in the field to aid in every question and uncertainty is better than to going to court blindsided by the intrinsic details of the law. It is best for clients to hire someone who has had years of experience behind their back. In making a choice, it is wise to choose a Utah Criminal Defense Attorneywho has been specializing or exposed to similar cases as theirs. It would not hurt to check on the reputation and credibility of the lawyer before anything else.

The client and his/her lawyer should have good communication. Discussion of every detail of the case and an overview of how the court trial will proceed, step by step, are essential pointers to take before facing the jury. Having a professional help them out can greatly help mold how the trial and the jury’s decision will go.

The Utah Criminal Defense Attorney at Sharifi & Baron have handled hundreds of cases and won most of them.

Three Ways to Conquer Debts

Posted by Ellen Koch on August 28th, 2013 — Posted in Finance

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Do you belong to the thousands of individuals worldwide who are overwhelmed by their insurmountable debt? If you do, then you do not have to worry yourself too much about instant ways to get out of debt. The key to overcoming your financial liabilities is to come up with concrete ways to get out of debt. This article will guide you to follow some legitimate ways to help you overcome indebtedness.

The first means to get out of debt is by making a new budget based on your monthly spending record. By doing this, you will be able to create a reasonable budget as your goal for the succeeding months. You can still incorporate the necessary items to be included in your expenses, since you can just cut off the unneeded ones.

To get out of debt, it is also recommended to utilize cash to pay for your items. Do not use your credit card in your transactions, because using this in spending makes you forget about the costs of your purchases. You barely realize how much money you have spent shopping, until the monthly receipt appears on your bill. By the time you realize you have spent more than you can afford, it might be too late.

get out of debtHence, if you want to get out of debt, you should avoid using your credit card. If you truly want to balance the money in your budget, you must prevent paying your merchandise with the use of a credit card. Not using your card temporarily may be difficult for some, especially because of the simplicity and convenience of swiping a card to purchase an item.  However, you must resist the urge to use the little plastic card if you want to get out of debt.

If you feel like you cannot control your desire to spend using your credit card, cut it in half. Having several cards increases the propensity of using them. You only need a single credit card for emergency purposes. Once you are able to get out of debt, it is easy to apply for another card anyway.

Finally, you must learn from your experience in order to get out of debt. The last thing you want to do is for history to repeat itself. You would never want to face insurmountable debts because of the pressure it brings you. Thus, you must ensure that you maintain a discipline in spending money. This is an effective means to get out of debt in the future, since you already know the possible consequences of your action.

Some concrete ways to overcome your debt are making budgets based on records and avoiding the use of credit cards. Learning from previous experiences can substantially help you get out of debt in the future as well.

Agile Software Development : A Method in Creating Effective Solutions

Posted by Ellen Koch on August 13th, 2013 — Posted in Software

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Agile software development comprises of stages of software development based on the incremental and iterative development, where needs and solutions progress through collaboration of cross-functional groups and self-organizing. This method promotes evolutionary development, adaptive planning and delivery, and promotes flexible and fast response to changes. It is a theoretical framework which encourages predicted interactions during the development cycle.

The Things You Need to Know About Agile Software Development

Agile software development creates one of the best examples of an organized method in creating effective solutions. This approach has been proven several times and is found to be very effective in providing solutions in large company situations as well as in small companies.

For those who are not well-versed in this type of software development, it is best to define what exactly agile project management is. This is an organized approach to writing and a unique implementing software code that includes all of the best examples of teamwork. The most impressive thing about Agile is that it enables the teams from various disciplines to gather their resources in the most efficient way possible.

It applies the trial and error principle to identify the best practice for each organization in a manner that allows each member of the team to interact using their unique skills and talents.

The Characteristics of Agile

Agile is very flexible. It should be interpreted based on one vision of the required end product. It is about revising constantly to include lessons learned during the process. The Agile project management was able to keep its pace over the years because of its continued display of relevance in the fast changing software development industry. Its continued success shows that sound principles can outdo the changing priorities that may occur with new operating systems, languages and devices.

Just like other established processes, Agile project management has been on the hot seat recently for being out of touch. It is a tool which requires calibration for each application.

It may also fail. Agile software development accepts the fact that it may fail sometimes. However, these failures should not be a hindrance to strive hard to succeed. It serves as a driving force for the team to succeed. Threatening a member of the team with demotion or dismissal due to failure is missing the objective of having an effective team even from different departments. It is best that the team shares the responsibility for failing.

By enduring the failures and sharing the glory together, the team will be able to develop a more solid group that brings the completion of the Agile project management system. Software life cycles, architectures, operating systems and others may come and go. But the principles imposed by Agile software development last.

How SEO Services Can Help Your Online Business?

Posted by Ellen Koch on July 25th, 2013 — Posted in SEO

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SEO services are used to optimize your website for search engines. The goal of most SEO services is to rank your website as highly as possible for a particular keyword or keyword phrase. Optimizing the website of your online business is a critical step you do not want to skip.

SEO services can help your online business in several ways:

Increase Your Traffic:

By ranking highly SEO Servicesfor good keywords you can drastically increase the amount of traffic you receive. More than likely, organic search engine traffic is already your biggest source of traffic. Now imagine if you were in the top three results on page one of the search engine results; your traffic would absolutely skyrocket. SEO services can help you achieve that goal by optimizing your website.

Wider Exposure:

By using certain SEO techniques, the company you hire can help you expose your business to a whole new audience. Guest blogging is a great way to do this. By posting content on another person or company’s website you can get in front of their audience and show them why they should check your business out. If the site you post on is closely related to your area of business you can even bring in a lot of valuable customers with each post. The best part of posting on related sites is the likelihood that their audience will be interested in what you have to offer. For example, if your business sells equipment for home gyms you could benefit greatly from guest posting on a lot of health and fitness blogs.

Increased Sharing and Communication:

Your SEO Company can set up social media profiles for your business and use social media like social bookmarking to increase your ranking. However, an increase in ranking is only a small part of the benefits your business can reap from using social media. By sharing great content via social media you can make it very easy for your existing customers to share it with their friends and family. Social media is also a great way for you to connect with your customers and receive feedback from them. This can be crucial for online businesses that do not have a physical presence in which to communicate with their customers.

Your online business can greatly benefit from SEO services, especially if you are about to launch a new site or undergo a site redesign. These opportunities allow the SEO Company to optimize your site from the ground up for maximum results.

Quality is Most Important in SEO Articles

Posted by Ellen Koch on July 15th, 2013 — Posted in SEO

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When you first sit down to write an article and are planning to use Search Engine Optimization throughout the article itself, there are many things that you are going to want to consider that can have an influence on how effective your article may be. However, you need to think beyond just the simple use of keywords and the links that you provide in your articles. Now more than ever, quality content is the most important factor involved in any of your SEO articles if you want to achieve success.

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Search engines place a high premium on quality content today. This is true whether you are talking directly about your website, a blog that you may post to or any articles that you may write for an article directory. If the search engine sees that you were simply rehashing information that is been told time and time again and it is far from original or of high quality, then it is going to give you a little attention. That is why it is so important that you make sure you take a unique and novel approach to the information you are providing.

The better quality you provide in your SEO articles, the better results you will achieve with the search engines. The search engines will recognize that you are consistently putting out content that is considered well by readers and you are getting a consistent flow of traffic. This will cause them to place you higher in search results when someone is looking within your particular business niche or searching on keywords that you have provided.